How Spinstralia Protects Your Data

A plain-English look at what we collect, why, and the rights you have over your own information.

Your Data at Spinstralia

Last updated: September 6, 2026

Running a real-money account means we hold information about you. Here's exactly what we collect, how PayID and crypto transactions are handled, and what say you have over it all.

What We Collect When You Sign Up

Opening a Spinstralia account starts with the basics: full name, date of birth, email, mobile number and residential address. We use this to confirm you're 18 or over and physically located somewhere we can legally serve, and to keep your account tied to a real person rather than a shared login. We also log device and browser details on registration, mainly for fraud prevention and to keep multiple-account abuse in check.

KYC: Why We Ask and What We Ask For

Know-your-customer checks aren't optional extras, they're standard practice for any operator handling real deposits and withdrawals. Before your first larger withdrawal, or at random for routine account reviews, we'll ask for a government-issued photo ID (driver's licence or passport), and sometimes a recent proof-of-address document like a utility bill or bank statement. If you've deposited by card, we may also ask for a photo of that card with the middle digits and CVV covered, purely to confirm it's yours.

These documents are reviewed by our verification team and stored on secure, access-controlled systems. They're not shared with marketing partners, and they're not used for anything beyond identity and payment verification, fraud checks, and meeting our record-keeping obligations.

PayID and Bank Transfer Data

When you deposit or withdraw via PayID, we record the PayID identifier (usually a phone number or email linked to your bank account) and the associated transaction reference, so funds land back with the same account they came from. For traditional bank transfers, we hold the BSB and account number needed to process a payout. We match withdrawal destinations against the identity details on file. If a payout PayID or account doesn't match your verified name, we'll pause it and reach out before releasing funds, this is a fraud-prevention step, not a delay for its own sake.

Crypto Transactions: Bitcoin and USDT

Deposits and withdrawals in Bitcoin or Tether (USDT) work differently to bank rails. We record the wallet address you deposit from and the address you nominate for withdrawals, along with transaction hashes for our own reconciliation. Blockchain transactions are public by nature, but we don't publish or share your wallet activity beyond what's needed to process your payout and meet anti-money-laundering checks. We may ask for extra verification on larger crypto withdrawals if the wallet address changes or the pattern of activity looks unusual.

How We Store and Protect Your Information

Account and KYC data is encrypted in transit and at rest
Access to identity documents and payment records is limited to staff who need it for verification, support or compliance
Payment card details are tokenised, we don't store full card numbers on our own servers
Login activity and withdrawal requests are monitored for unusual patterns
Data is retained only as long as needed for account, tax and compliance purposes, then securely deleted

Your Rights Over Your Data

You can ask us at any time what personal data we hold on your account, request corrections if something's out of date, or ask for a copy of your transaction and KYC records. If you close your account, we'll stop using your data for marketing immediately, though we're still required to retain certain financial records for a period to meet compliance and tax obligations. To make any of these requests, contact our support desk through live chat or email, available during Australian peak gaming hours, and we'll confirm the process and expected timeframe.

Cookies and Marketing Preferences

We use cookies to keep you logged in, remember your game preferences, and measure which promotions are actually useful to players. You can opt out of marketing emails and SMS at any time from your account settings, this won't affect your ability to play or withdraw.

For more on how money moves through your account, see Payments. Full account rules sit in our Terms and Conditions, and support around safe play is covered on Responsible Gaming. Ready to open an account? Head to Register.